Gardening, Photography & Home-Cooking are just a few of what I love doing!

Gardening, Photography & Home-Cooking are just a few of what I love doing!

Friday, July 5, 2013

The Air Conditioning Repair Business

Anyone who works in air conditioning repair in Marietta understands how busy and crazy things can get in the summertime. The society we live in today does not tolerate going without air conditioning for any length of time at all. It is hard to imagine any society going without air conditioning, especially in the heat in Marietta in the summer, although plenty have before.

From the Perspective of the AC Repair Technician

When you are the technician in the field, making the repairs to air conditioner after air conditioner, it can be frustrating to have upset customers. From the perspective of the technician, they are running around all day long, going as fast as they can go, often without stopping for lunch, to try to get to everyone they can. Yet, they still face angry customers each day. If you were to ask the technicians, they would tell you people who are living in a home with broken AC tend to have less patience. The best thing a customer can do for a technician is show some patience and to throw a little love their way, such as cookies or a cold drink, and it will make all the difference for them.

From the Perspective of the Customer

Customers are sometimes upset by the time the repair technician gets there because they have been without air conditioning for a while. The heat tends to make people a little grumpier. They understand that the air conditioning repair company has many people to get to, but a customer will tend to feel they have waited longer than they really have. A repair technician who is extra friendly in their approach and patient with the customer will put things at ease. When the repair technician will take the time to listen to the customer and make sure that they are happy with the results, it goes a long ways in changing the opinion of the customer. This is one of the greatest secrets to air conditioning repair in Marietta.When each side takes the time to understand the perspective of the other, a loyal relationship begins and the result is a home with an air conditioner in excellent working condition.

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