Gardening, Photography & Home-Cooking are just a few of what I love doing!

Gardening, Photography & Home-Cooking are just a few of what I love doing!

Tuesday, April 2, 2013

G By Guess Excellent Customer Service

I placed an order at G By Guess online last week. They sent me this $25 off coupon off a $75 purchase and actually got a decent items from their sales. Before I checked out, I made sure everything was in order, my $25 off and free shipping coupons it seemed like had been applied right.

A few days later, I logged in to my paypal account and was surprised to see that I have been charged $71+ by G by Guess when it supposed to be just $50+. So evidently, my $25 off coupon was not properly applied for some reason. I immediately contacted G by Guess customer service and I was really doubting that I'll be getting my money back. So I explained to them what had happened, a few hours later, I got a reply back and thank goodness, they reviewed it and the person that got back with me said that she forwarded it to the sales accounting department for processing. 

I was still not 100% convinced that I'll be getting my money back and I thought that if I don't get it, I would be raising cane. Because I have been a loyal customer to them for how many years and it would be a disgrace to let a few dollars get between that! But I just couldn't let it go when I did everything right..

But anyway, thank goodness it didn't come to that. The next day, I got another email from G by Guess customer service and they said that they'll be refunding my money! I am just thankful, not just because I am getting my money back but also because they treated me as a valued customer! They sure have an excellent customer service and rest assured I will still be shopping from them!

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